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Client Services

How can we help you?

TrustINdiana welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

TrustINdiana Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (888) 860-6242
Fax: (888) 860-0963

You may submit questions for the TrustINdiana Client Service Team using the form below and a member of the TrustINdiana Service Team will contact you. If you would like to contact a member of the TrustINdiana Relationship Team, please click here.

TrustINdiana Client Service Request Form

Common Questions

  • How quickly can I expect to receive login credentials?

  • Login credentials will be distributed once a user is added to an account.

  • How do I update my contact information and notification preferences?

  • Once logged in to the TrustINdiana Online Transaction Portal, Participants can update their contact information and notification preferences by navigating to the to the Administration menu then choosing My Info.

  • How does an existing TrustINdiana Participant change or update their login credentials?

  • Once logged in, Participants can update their password by selecting the Administration menu then choosing My Info.

Hours of TrustINdiana Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

2:00 p.m. ET

 

Updating your Account:

If you would like to update Account Contacts or Authorized Banks on your TrustINdiana account, you can do so by navigating to the Administration section of the TrustINdiana Online Transaction Portal.

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